If you’re a patient looking to provide us with feedback or a complaint, you can communicate this to us in a number of ways:
- Speak to one of our team members in person at the practice or over the phone
- Write your complaint down and provide a copy to one of our team members
We will respond to all complaints within 30 days and will work with you to provide an appropriate resolution where possible. For more details, please see our Complaints Policy and Procedure.
You are also able to provide feedback about your experience at Health on Henley via our experience survey at https://forms.office.com/r/gcmmrx3fXa
Hard copies of the experience survey are available from our reception team.
Patients can also make complaints to external agencies if they feel as though their complaint hasn’t been appropriately resolved within the practice:
Health and Community Services Complaints Commissioner (HCSCC) South Australia
Telephone: 1800 232 007
Web: www.hcscc.sa.gov.au
Complaints that relate to privacy issues or concerns that cannot be resolved internally are to be directed to the Office of the Australian Information Commissioner (OAIC).
Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) – www.ahpra.gov.au – about the conduct, health or performance of a practitioner or the health of a student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA.
Book online Book Your Appointment Online Today
Experience healthcare where you’re truly heard, not rushed. Whether you need a routine check-up, help with an immediate concern, or ongoing support for chronic conditions, our Brooklyn Park team is ready to be your health partner for life.
Or, call us on (08) 7118 7782 to speak with one of our friendly staff members and book your appointment over the phone.
We look forward to seeing you at Health on Henley!
